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Refund & Return Policy

At RarePaintings, we strive to provide high-quality handmade paintings and custom artwork. However, if you receive a damaged or defective painting, we are happy to assist you with returns and refunds under the following conditions:

1. Eligibility for Returns

Returns must be requested within 7 days of delivery.
The painting must be in its original packaging and unused.
Customers must record a clear unboxing video at the time of opening the parcel to verify any damage.
If the damage is caused by the customer, the item will be non-refundable.

2. Return Process

To initiate a return, contact us via email, website form, or customer support number with details of the issue and attach photos/videos of the damaged painting.
Once the return request is approved, the customer must ship the painting back to us.
If the painting does not have any quality issues and the return is requested due to a change of mind, the return shipping cost will be borne by the customer.

3. Refund Policy

A full refund will be processed after we receive the returned item and verify the damage.
If the painting has no issues and is returned due to a change of mind, the amount is non-refundable.
In case of custom or commissioned paintings, a 50% deduction will be applied before processing the refund.

4. Custom Paintings & Advance Payment

For custom paintings, an advance payment of 25% is required at the time of order placement.
The remaining amount must be paid upon delivery.
Custom paintings are eligible for returns, but 50% of the total price will be deducted before issuing a refund.

5. Lost or Damaged Shipments

If the painting is lost or damaged in transit, it is our responsibility, and the customer will receive a full refund or a replacement at no additional cost.